Roddely solutions
A fashion chatbot that answers size, colour and exchange questions
In a clothing shop, half the messages are “Will this size fit me?”, “Is there another colour?” and “How much is delivery to my governorate?”. Roddely answers them from your catalog, size chart and exchange policy, and carries the order through to the address.
Get started with RoddelyThe problem in your working day
A customer sends her height and weight and waits for a size recommendation, while ten others ask about the same piece. If the reply takes an hour, the order goes to another page that answered first.
From a repeated question to a useful answer
Add your catalog and size chart
Add your styles, colours and available sizes, a size chart by height and weight, and your exchange and delivery policies. If your store runs on Shopify, WooCommerce or EasyOrders, connect it and Roddely answers from its catalog and stock.
Answer size and colour in seconds
On WhatsApp, Instagram and Messenger, Roddely recommends a size from your chart, lists the colours in stock and answers delivery and exchange questions. When the customer decides, it takes the name, phone and address, and the order lands ready on your Orders page.
Leave special cases to your team
A wholesale request, a fabric complaint or an exchange exception? Roddely hands the conversation to your team and stays quiet in it until you hand it back.
An example conversation
A scripted illustration, not a real customer conversation or a live demo. Replies depend on the information and settings you provide.
Customer: I’m 165 cm and 60 kg. Which size should I take in the linen blouse?
Roddely: By our size chart, M will fit you well. It comes in white, beige and olive. Which colour would you like?
Customer: Olive. And if it doesn’t fit, can I exchange it?
Roddely: Yes, exchanges are open for 14 days if the piece is unworn. Send me your name and address and I’ll confirm your order.
What changes in your workflow
Messages that used to fill your day get answered in seconds, and the customer gets her size while she still wants the piece. You focus on the new collection and the cases that need you.
Channels you can connect
WhatsApp, Messenger, Instagram, Telegram, and website chat. Replies stay on the channel the customer used; connection requirements and media capabilities vary by channel.
Connect your store
- ShopifyA Shopify chatbot that answers from your store on every channel, set up for you by our team.
- WooCommerceConnect your WooCommerce store in one click, and Roddely answers order and product questions from it on WhatsApp, your website and every channel.
- EasyOrdersAn EasyOrders chatbot that confirms cash-on-delivery orders on WhatsApp and answers from your store, connected for you by our team.
Questions before trying it
Related workflows
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- Customer support chatbot for businesses in EgyptA customer support chatbot that answers from your hours, delivery areas and payment methods, and leaves decisions to your team.
- WhatsApp food orderingToday’s menu, delivery times and the full order on WhatsApp, without leaving the kitchen.
Try your customers’ questions
Add your store information and test realistic questions in the playground before enabling replies on your channels.
Get started with Roddely