Connect your EasyOrders store to Roddely
Connect your EasyOrders store to Roddely, set up for you by our team: confirm cash-on-delivery orders on WhatsApp and answer "Where's my order?" from your store.
When you connect your EasyOrders store, Roddely sees your store the way you do: your products, your prices, your stock and your orders. The moment a new order comes in, Roddely confirms it with the customer on WhatsApp, and when a customer asks "Where's my order?" on any channel, it answers straight from your store.
Our team does the whole setup
EasyOrders setup is a done-for-you service. You message us, our team prepares the connection for your store and sends you one link, and all you do is approve it in your EasyOrders dashboard.
What Roddely does with your EasyOrders store
- Knows your products and stock. Products, prices, variants and stock come from your store, so it answers product questions and recommends the right items.
- Answers "Where's my order?" Live order status, items, total and delivery details straight from your store, 24/7, on WhatsApp, Instagram, Messenger, Telegram and your website chat.
- Confirms cash-on-delivery orders on WhatsApp before you ship, and records the answer on the order in EasyOrders.
- Changes or cancels an order in chat. A new address, another size, an extra item or a cancellation: once the customer confirms, the change is recorded on the order in your store.
- Sends order updates on WhatsApp (confirmed, shipped, delivered) the moment the status changes in EasyOrders.
- Sends abandoned-cart reminders on WhatsApp that bring shoppers back to checkout.
- Shows store orders beside the chat in your inbox, and your team can take over any conversation.
- Replies in Egyptian Arabic, any time of day.
- Keeps customers' data private. A customer only ever sees their own orders.
Before you start
- Ideally, finish training Roddely so the agent is ready to reply.
- Ideally, connect your WhatsApp number, so order confirmations and updates reach your customers.
- Have your EasyOrders store link ready, and log in to your EasyOrders dashboard as the store owner.
Steps
Message our team
Email us at support@roddely.com, or message us on WhatsApp from the icon at the bottom of the page, and send us your EasyOrders store link. Our team replies and prepares the connection between your store and your Roddely account.
Approve the link in your EasyOrders dashboard
Our team sends you a connect link made for your store. Open it while you're logged in to your EasyOrders dashboard, and approve Roddely's access to your products and orders. There are no keys to copy and no settings to touch.
Roddely starts working on your store
After you approve, our team checks that Roddely can see your store and lets you know. From the sidebar, open Roddely, go to Roddely's capabilities, and under After the sale turn on Order status and Cancel an order. From then on, Roddely answers from your store on every channel.
What syncs from your store
- Your products, their prices and their stock.
- Your orders: every new order and every status change reaches Roddely automatically, with nothing for you to do.
- Every confirmation, change or cancellation a customer makes in chat is recorded back on the order in EasyOrders.
Check that it works
From another number, send one of your channels a real order number from your store with the phone number the order was placed with, and ask "Where's my order?". Roddely replies with the order's status from your store.
Pricing
The store connection is part of your Roddely subscription. Your first month is free, no card needed, and after that you pay the monthly Starter plan. All the details are on the pricing page.
Next step
- See everything Roddely does for your store on the EasyOrders WhatsApp chatbot page
- Train Roddely on your products and policies
- Decide when Roddely hands the conversation to you
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