Confirm every cash on delivery order on WhatsApp before you ship
A cash on delivery order shipped without confirmation can come back refused, and you pay shipping both ways. Roddely messages the customer on WhatsApp the moment the order reaches your store and understands the reply in Egyptian Arabic or English: confirm, change the size or address, or cancel. The answer is recorded on the order in your Shopify, WooCommerce or EasyOrders store before it goes to the courier.
Start freeWhat is WhatsApp order confirmation?
WhatsApp order confirmation means checking every cash on delivery order with the customer before it ships: the product, size, price and address. Most stores do it with a phone call or a message someone on the team types by hand, and that eats hours every day.
With Roddely, confirmation happens on its own: the message goes out on WhatsApp as soon as the order is placed, Roddely understands the customer's answer however they write it, in Egyptian Arabic, Franco or a voice note, and updates the order in your store. Your team only sees the orders that need someone.
What the confirmation looks like on WhatsApp
An illustrative WhatsApp chat about a cash on delivery order, not real customer data.
Roddely: Hi 👋 Thanks for your order! Order #1482: 2 white cotton T-shirts, size L, 600 EGP cash on delivery, to your address in Nasr City. Shall I confirm it so it ships today?
Customer: Confirm it, but make one of them a size M
Roddely: Done ✅ That's one T-shirt in L and one in M, still 600 EGP. I've confirmed the order and saved the change in the store.
Customer: Great. Can the courier come after 5 pm?
Roddely: I've added a note to the order for the courier: deliver after 5 pm ✅ You'll get a message here as soon as it ships 🌷
Why stores confirm orders on WhatsApp with Roddely
Fewer COD returns (RTO)
A customer who confirmed on WhatsApp before shipping usually accepts the parcel, which cuts your cash on delivery returns. An order the customer cancels is cancelled before it leaves the warehouse, not at their door.
No wasted shipping money
Every returned parcel costs you shipping both ways. Confirming first means the courier leaves only with orders that will be accepted.
Address and size fixed before shipping
If the address is incomplete or the customer changes their mind about the size or colour, the change happens in the same chat, before the order is packed.
The answer is recorded in your store
Confirmations, changes and cancellations are recorded on the order in Shopify, WooCommerce or EasyOrders, so your team packs straight from the store without copying anything by hand.
Understands the customer's own words
“Yes, fine”, “make it tomorrow”, “change the address to my office”, or a voice note. Roddely understands the reply the way the customer says it, not only a button press.
Your team sees only what needs them
Confirmed orders go through on their own, and a customer with a special request or a complaint reaches your team in the same inbox as your other WhatsApp and Instagram chats.
How an order gets confirmed
The customer orders from your store
A new cash on delivery order is placed in your Shopify, WooCommerce or EasyOrders store.
Roddely sends the confirmation on WhatsApp
Right away, the customer gets a WhatsApp message with the items, size, price and address, asking them to confirm.
The customer answers in their own words
They confirm, change, cancel or ask a question. Roddely replies and settles it in the same chat.
The answer is recorded on the order
The order status and any change are recorded in your store, and your team ships only the confirmed orders.
Works with your store
Order confirmation works on your store's orders on any of these platforms. Pick yours to see how it connects.
- Shopify chatbotA Shopify chatbot that answers from your store on every channel, set up for you by our team.
- WooCommerce chatbotConnect your WooCommerce store in one click, and Roddely answers order and product questions from it on WhatsApp, your website and every channel.
- EasyOrders WhatsApp chatbotAn EasyOrders chatbot that confirms cash-on-delivery orders on WhatsApp and answers from your store, connected for you by our team.
WhatsApp order confirmation pricing
Order confirmation is included in Roddely plans, and WhatsApp messages are included in the price. Plans start at 999 EGP a month and also cover replying to your customers on every channel.
Try the first month free with no card, then the Starter plan is 999 EGP a month.
WhatsApp order confirmation questions
Confirm every order before it ships
Connect your store and WhatsApp today, and Roddely starts confirming your cash on delivery orders with your customers. The first month is free.
Start free- WhatsApp botThe channel most Egyptian orders close on: replies in seconds and, once enabled, the order logged from the same conversation.
- WhatsApp API for your storeConnect your number to the official WhatsApp API with no developer, at prices in Egyptian pounds with WhatsApp messaging included.
- Full pricing detailsPlans in Egyptian pounds, and what counts as a reply in each one.