What should an order confirmation message include?

Include the order number, the items with their size or colour, the total with shipping, the payment method and the delivery address, then ask one clear question such as "Shall I confirm it?". Everything the customer needs to say yes should be in one message, so they can answer in a word.

When should I send the order confirmation message?

As soon as the order is placed, while the customer still remembers it and has their phone in hand. A confirmation sent hours later gets fewer replies, and for cash on delivery that means more refused parcels.

What if the customer doesn't reply to the confirmation?

Send one reminder a few hours later, then a final reminder with a clear time after which the order is held. Keep the tone friendly, and give the customer a way to confirm later instead of cancelling outright.

Can I send order confirmation messages automatically on WhatsApp?

Yes. Roddely sends the confirmation on WhatsApp as soon as a cash on delivery order reaches your store, understands the customer's reply, records it on the order and reminds those who haven't answered, so your team only handles the exceptions.

Reply templates

Order confirmation message templates for cash on delivery

A cash on delivery order confirmed before it ships is far more likely to be accepted at the door. Here are order confirmation messages ready to copy: the first confirmation, reminders for customers who haven't answered, replies when they change the size, address or delivery day, and messages that get the customer ready for the courier. Change the bracketed details to match the order before you send.

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Messages to confirm a new order

Hi [customer name] 👋 Thanks for your order from [store name]! Order [order number]: [items], total [total] EGP cash on delivery, to [address]. Reply "confirm" and we'll ship it today, or tell me if anything needs changing.
Your order [order number] is ready to confirm: [items] for [price] EGP plus [shipping fee] EGP shipping, so [total] EGP to pay the courier in cash. Shall I confirm it?
Before your order ships, can you check your details? Name: [name], phone: [phone number], address: [address]. If they're right, reply "yes" and I'll confirm the order.
Your order is confirmed ✅ We'll prepare it today, and you'll get a message as soon as it's with the courier. Thanks for choosing [store name] 🌷

Reminders for customers who haven't confirmed

Hi [customer name], your order [order number] is still waiting for your confirmation so we can ship it. Reply "confirm", or tell me if you'd like any changes.
This is a last reminder about order [order number]. If we don't hear from you by [time], we'll hold the order, and you can message us any time to confirm it.
We tried calling you about order [order number] and couldn't reach you. When it suits you, just reply here to confirm it and we'll ship it straight away.

Replies when the customer changes the order

Done ✅ I've changed [old item or size] to [new item or size]. Your total is now [total] EGP, and the order is confirmed.
So the courier can find you easily, could you send the full address: area, street, building number, floor and a landmark near you?
No problem, I've cancelled order [order number] and you won't pay anything. If you change your mind, message us here any time.
Sure, I've noted on your order that delivery should be on [day] after [time], and the courier will come then.

Messages before the courier arrives

Your order [order number] is out with the courier today 🚚 Please keep your phone close, the courier will call you before arriving.
Just a reminder that the order total is [total] EGP, payable in cash to the courier. Having the exact amount ready makes delivery quicker.
The courier couldn't reach you today. When is a good time tomorrow? I'll arrange a second delivery attempt for you.
We saw that order [order number] came back to us. Was there a problem with the item or the delivery? Tell me and I'll sort it out with you.

Roddely confirms every order for you on WhatsApp

Instead of sending these messages yourself, Roddely sends the confirmation on WhatsApp as soon as a cash on delivery order reaches your Shopify, WooCommerce or EasyOrders store. It understands the customer's answer in Egyptian Arabic or English, records the confirmation, change or cancellation on the order, and reminds customers who haven't replied. Your first month is free, no card needed, and after that you pay the monthly Starter plan.