An AI chatbot for your EasyOrders store on WhatsApp and Instagram
Roddely is an AI chatbot that connects to your EasyOrders store and answers your customers on WhatsApp, Instagram, Messenger and your website chat, 24/7, in Egyptian Arabic or English. The moment a cash-on-delivery order comes in, Roddely confirms it with the customer on WhatsApp and fixes the address if needed, and it answers "Where's my order?", sizes and stock straight from your store. Our team sets up the EasyOrders WhatsApp integration for you, so all you do is approve one link in your dashboard.
Quick answer
Roddely is an AI chatbot for EasyOrders stores that confirms every cash-on-delivery order with the customer on WhatsApp before it ships. Every confirmation, new address or cancellation is recorded on the order in EasyOrders, and when you mark an order shipped or delivered, the customer gets a WhatsApp update. No API keys: our team connects it for you.
Who it suits
Stores that sell from Facebook and Instagram ads
A shopper taps your ad, lands on the product page in your EasyOrders store, and asks on WhatsApp before ordering. Roddely answers on the spot with the price, size and stock, so the question turns into an order before the shopper goes cold.
EasyOrders stores that run on cash on delivery
Every new order gets a WhatsApp confirmation before it goes to the courier, and a missing or wrong address is fixed in the same chat. The answer lands on the order in EasyOrders, so fewer parcels come back and less shipping money goes to waste.
Small teams who live on WhatsApp all day
If you and one or two others answer every message from one phone, Roddely takes the repeat questions and the confirmations off your hands, and you only pick up the chats that need one of you.
Why Roddely fits your EasyOrders store
Our team connects your EasyOrders store for you
No developer and no API keys. You message us, our team prepares the EasyOrders connection for your store and sends you one link to approve in your dashboard, and Roddely starts answering.
Every confirmation and change is recorded on the order in EasyOrders
Confirmed, new address, swapped size or cancelled: the answer is recorded on the order itself in EasyOrders, so your packing and shipping team works from the latest version without anyone copying it by hand.
Status changes in EasyOrders reach the customer on WhatsApp
The moment you move an order to shipped or delivered in your EasyOrders dashboard, the customer gets a WhatsApp update, so they stop asking and you stop messaging each one yourself.
What Roddely does with your store
One assistant that sees your products and orders, answering on WhatsApp, Instagram, Messenger, Telegram and your website chat, without anyone on your team opening the admin.
Knows your products and stock
Products, prices, variants and stock come straight from your store, so Roddely answers any product question and recommends the right item.
Answers "Where's my order?" in seconds
Live order status, items, total and delivery details straight from your store, 24/7, on WhatsApp, Instagram, Messenger, Telegram and your website chat.
Confirms cash-on-delivery orders on WhatsApp
Before shipping, Roddely asks the customer to confirm each cash-on-delivery order on WhatsApp and writes the answer back to your store, so fewer parcels come back refused and less shipping money is wasted.
Cancels or changes an order in chat
A new address, another size, an extra item or a cancellation: once the customer confirms, Roddely makes the change and writes it back to your store.
Sends order updates on WhatsApp
Confirmed, shipped, delivered: each update reaches your customer on WhatsApp with the tracking link, so they never need to ask where the parcel is.
Brings abandoned carts back
A shopper who left items in the cart gets a WhatsApp reminder with a link back to checkout, so orders you were about to lose come back.
Store orders beside the chat
Your inbox shows the customer's orders next to the conversation, and anyone on your team can take over any chat and reply at any moment.
Replies in Egyptian Arabic, 24/7
Natural Egyptian Arabic, the way your team talks, and English when the customer writes in English, at night, on weekends and on holidays.
Each customer sees only their own orders
Roddely checks the phone number the order was placed with before it shares anything, so a customer never sees anyone else's order.
How to connect your EasyOrders store
Done for you: the only thing you do in EasyOrders is approve the connect link.
Message our team
Send us your EasyOrders store link by email or on WhatsApp, and our team replies and starts preparing the connection.
Approve in your EasyOrders dashboard
Our team sends you a connect link made for your store. Open it while you're logged in to your EasyOrders dashboard, and approve Roddely's access to your products and orders.
Roddely starts confirming and answering
Our team checks that everything works and lets you know. From then on, Roddely confirms cash-on-delivery orders and answers product and order questions on every channel.
"Where's my order?" answered from EasyOrders
An illustrative WhatsApp conversation answered from a EasyOrders store. Not real customer data.
Customer: I just ordered a bag from your site, order #2317. When will it arrive?
Roddely: Hi 👋 Order #2317: brown leather crossbody bag, 450 EGP cash on delivery, to an address in Maadi. Shall I confirm it so it gets packed for shipping?
Customer: Yes, confirm it, but the address is wrong. I'm in New Maadi, Street 250, building 12
Roddely: Done ✅ I've changed the address to Street 250, building 12, New Maadi, confirmed the order and saved it in the store. It ships tomorrow and reaches you within two days.
Customer: Great. Does this bag come in black?
Roddely: It does ✅ Black is in stock at the same 450 EGP. Would you like me to add it to the same order so they arrive together?
Customer: Not this time, thanks
Roddely: Anytime 🌷 You'll get a WhatsApp update the moment the order ships, and again when it reaches Maadi.
One store, every channel your customers use
Roddely answers from your store on WhatsApp, Instagram, Messenger, Telegram and your website chat, with every conversation in one inbox. Each channel page shows what Roddely does there.
- WhatsApp BusinessThe channel most Egyptian orders close on: replies in seconds and, once enabled, the order logged from the same conversation.
- MessengerYour Facebook Page inbox, especially the messages your ads bring in, answered while they are still warm.
- InstagramThe DMs your posts and stories generate, answered in seconds instead of going cold.
- TelegramNo BotFather, no token. You connect your own Telegram Business account in two steps.
Common questions about EasyOrders
Keep reading
- Shopify chatbotSelling on Shopify too? Our team connects it for you the same way.
- WooCommerce chatbotOn WooCommerce? It connects in one click from your WordPress admin.
- Order confirmation, step by stepHow confirmation works from the moment an order reaches EasyOrders until it ships.
- EasyOrders setup guideHow to request the connection, approve the link, and what syncs from your store.
- PricingPlans in Egyptian pounds, first month free, with the EasyOrders connection included.
- All integrationsEvery channel and store Roddely works with.
Let Roddely answer your EasyOrders customers
Connect your EasyOrders store and your channels today, and Roddely answers product and order questions and confirms cash-on-delivery orders around the clock.
Your first month is free, no card needed, and after that you pay the monthly Starter plan.
Start free