WhatsApp for teams: one shared inbox for every number and every teammate
When a shop grows, one phone stops being enough: several people answer from it, chats get missed, and two people reply to the same customer. Roddely gives your team one shared WhatsApp inbox. Connect more than one WhatsApp number, invite your teammates and assign each conversation to the right person, while Roddely's AI answers the routine questions first.
Start freeWhat is a WhatsApp team inbox?
A WhatsApp team inbox, or shared inbox, lets several people answer customers from the same WhatsApp Business number at once, each from their own account. The WhatsApp Business app on one phone can't do that well: the phone gets passed around or linked to several devices, and nobody knows who is answering whom.
With Roddely, every WhatsApp number your shop uses lands in one inbox next to Instagram, Messenger and Telegram. Roddely's AI replies first, and when a chat needs a person it goes to your team, either to everyone or to the next teammate in turn, so no customer waits and no two people answer the same chat.
How a chat moves from Roddely to your team
An illustrative WhatsApp chat, not real customer data.
Customer: Hi, is the oak side table in stock?
Roddely: Hi 👋 Yes, the oak side table is in stock at 1,850 EGP, with delivery in 2 to 3 days in Cairo and Giza.
Customer: I need 12 of them for a café I'm furnishing. Can you do a better price?
Roddely: Bulk orders are handled by our sales team, so I've passed your chat to Mariam 🌷 She'll reply to you right here in a few minutes.
Why teams answer WhatsApp together in Roddely
One inbox for the whole team
Every teammate signs in with their own account and answers from the same inbox, so customers deal with one shop, not a phone passed from hand to hand.
Several WhatsApp numbers in one place
Sales, support and each branch can keep their own WhatsApp number. Every number lands in the same inbox, each chat shows the number it came in on, and you can filter by number.
Every chat has an owner
Assign a conversation to a teammate, so everyone knows who is answering and no customer gets two replies, or none.
Handoffs shared out in turn
When Roddely hands a chat to people, you choose who gets it: the whole team, or the next teammate in turn, so the work is spread evenly.
AI answers before anyone has to
Roddely answers prices, stock, shipping and order status on its own, day and night, and hands your team only the chats that need a person.
You stay in control
Teammates get the inbox and the chats they handle. Billing, channel connections and settings stay with the shop owner.
How to set up your team inbox
Connect your WhatsApp numbers
Connect your shop's WhatsApp Business numbers to the official WhatsApp API from the dashboard, with no developer.
Invite your team
Send each teammate an invitation by email. They join your shop with their own account.
Choose who gets handoffs
Send the chats Roddely hands over to everyone, or to the next teammate in turn.
Roddely answers, your team takes over
Routine questions are answered right away, and the rest reach a named teammate in the shared inbox.
Every channel in the same inbox
Not just WhatsApp: Instagram, Messenger, Telegram and your website chat land in the same inbox, so your team answers every channel from one place.
- WhatsApp botThe channel most Egyptian orders close on: replies in seconds and, once enabled, the order logged from the same conversation.
- Messenger auto-replyYour Facebook Page inbox, especially the messages your ads bring in, answered while they are still warm.
- Instagram auto-replyThe DMs your posts and stories generate, answered in seconds instead of going cold.
- Telegram auto-replyNo BotFather, no token. You connect your own Telegram Business account in two steps.
WhatsApp team inbox pricing
Every plan includes the inbox with Roddely's AI replies, starting at 999 EGP a month with WhatsApp messages included. Extra teammates and extra WhatsApp numbers come with the Enterprise plan, priced around your team and message volume.
Try the first month free with no card, then the Starter plan is 999 EGP a month.
WhatsApp team inbox questions
Give your whole team one WhatsApp inbox
Start free today, or tell us how many teammates and numbers you have and we'll set up the Enterprise plan for you.
Start free