Roddely.

Data Deletion

How merchants delete their Roddely account, channels and conversation history, and how shoppers ask us to remove their messages and comments.

Last updated 2026-10-11

This page explains how to remove your data from Roddely. How you do it depends on whether you are a merchant who uses Roddely to run your store's support, or a shopper who messaged a store that uses Roddely or commented on its posts.

If you are a merchant

You can remove your data in any of these ways:

  • Disconnect a channel: open the Channels page in your dashboard and disconnect any channel you no longer want connected. This stops Roddely from receiving new messages from that channel and removes its connection details. If you connected Telegram Business, you must disable Roddely in your Telegram Business settings first; see the Telegram connection guide.
  • Delete your account: open Settings → Danger zone in your dashboard and choose Delete your account (you confirm with your password). Deletion is immediate: it removes your account, your agent and its knowledge, your connected channels, and your conversation and comment history.
  • Email us: write to us at support@roddely.com from the email address on your account and ask us to delete your data. We handle deletion requests within 30 days.

If you are a shopper

If you messaged a store that uses Roddely, or commented on one of its posts, and want your data removed, you can:

  • Ask the store directly: the store you contacted controls its conversations and can remove them; or
  • Email us at support@roddely.com with the name of the store and the channel you used (for example WhatsApp, Instagram, Messenger, or Telegram), so we can find and delete the related messages and comments.

What gets deleted

When we process a deletion request, we remove:

  • your account information;
  • your agent and the knowledge you taught it;
  • the data for the channels you connected;
  • your conversation and comment history stored in the service.

We may keep a limited amount of information where the law requires us to, or to resolve disputes and enforce our agreements. Once it is no longer needed for those purposes, it is deleted.

Contact us

For any question about deleting your data, contact us at support@roddely.com.