# WhatsApp Order Confirmation for Cash on Delivery (COD)

> WhatsApp order confirmation: Roddely confirms cash on delivery orders before they ship and logs the reply in your store. Fewer COD returns, first month free.

A cash on delivery order shipped without confirmation can come back refused, and you pay shipping both ways. Roddely messages the customer on WhatsApp the moment the order reaches your store and understands the reply in Egyptian Arabic or English: confirm, change the size or address, or cancel. The answer is recorded on the order in your Shopify, WooCommerce or EasyOrders store before it goes to the courier.

WhatsApp order confirmation means checking every cash on delivery order with the customer before it ships: the product, size, price and address. Most stores do it with a phone call or a message someone on the team types by hand, and that eats hours every day.

With Roddely, confirmation happens on its own: the message goes out on WhatsApp as soon as the order is placed, Roddely understands the customer's answer however they write it, in Egyptian Arabic, Franco or a voice note, and updates the order in your store. Your team only sees the orders that need someone.

Fewer COD returns (RTO)
A customer who confirmed on WhatsApp before shipping usually accepts the parcel, which cuts your cash on delivery returns. An order the customer cancels is cancelled before it leaves the warehouse, not at their door.

No wasted shipping money
Every returned parcel costs you shipping both ways. Confirming first means the courier leaves only with orders that will be accepted.

Address and size fixed before shipping
If the address is incomplete or the customer changes their mind about the size or colour, the change happens in the same chat, before the order is packed.

The answer is recorded in your store
Confirmations, changes and cancellations are recorded on the order in Shopify, WooCommerce or EasyOrders, so your team packs straight from the store without copying anything by hand.

Understands the customer's own words
“Yes, fine”, “make it tomorrow”, “change the address to my office”, or a voice note. Roddely understands the reply the way the customer says it, not only a button press.

Your team sees only what needs them
Confirmed orders go through on their own, and a customer with a special request or a complaint reaches your team in the same inbox as your other WhatsApp and Instagram chats.

The customer orders from your store
A new cash on delivery order is placed in your Shopify, WooCommerce or EasyOrders store.

Roddely sends the confirmation on WhatsApp
Right away, the customer gets a WhatsApp message with the items, size, price and address, asking them to confirm.

The customer answers in their own words
They confirm, change, cancel or ask a question. Roddely replies and settles it in the same chat.

The answer is recorded on the order
The order status and any change are recorded in your store, and your team ships only the confirmed orders.

Order confirmation is included in Roddely plans, and WhatsApp messages are included in the price. Plans start at 999 EGP a month and also cover replying to your customers on every channel.

Try the first month free with no card, then the Starter plan is 999 EGP a month.

## How does WhatsApp order confirmation work?

As soon as a cash on delivery order is placed in your store, Roddely sends the customer a WhatsApp message with the order details and asks them to confirm. The customer answers in their own words, Roddely confirms, changes or cancels the order and records it in your store, and your team ships only the confirmed ones, so fewer COD orders come back.

## Which stores does WhatsApp order confirmation work with?

Shopify, WooCommerce and EasyOrders. WooCommerce connects in one click from your WordPress admin, and our team connects Shopify and EasyOrders for you.

## What if the customer doesn't answer the confirmation?

Roddely sends them a reminder on WhatsApp, and the order stays awaiting confirmation in your store until the customer answers or your team decides.

## Can the customer change the address or size while confirming?

Yes. The customer states the change in the same chat, and Roddely checks the new details with them and records them on the order in your store before shipping. If the change needs your decision, like an item that's out of stock, the chat goes to your team.

## Do I need the WhatsApp API to confirm orders automatically?

Roddely connects your number to the official WhatsApp API from the dashboard with no developer, and confirmations go out from the same store number your customers already know.

## Does Roddely understand replies in Egyptian Arabic or voice notes?

Yes. Roddely understands Egyptian Arabic, Franco, English and voice notes, so customers answer the way they talk, like “fine, send it”, “after the holiday” or “no, cancel it”, with no keyword to type and no button to press.

## How much does WhatsApp order confirmation cost?

Order confirmation is part of Roddely plans, which start at 999 EGP a month with WhatsApp messages included. Every reply Roddely sends counts toward your plan's replies, and the first month is free with no card.