# Abandoned Cart Reminder on WhatsApp for Shopify and WooCommerce

> Abandoned cart recovery on WhatsApp: Roddely sends one reminder to shoppers who didn't finish paying, answers their questions and wins the sale back. First month free.

Many shoppers reach checkout and then stop: the payment page took too long, the shipping fee surprised them, or something distracted them. Roddely sends each of them one WhatsApp reminder at the time you choose, with a link back to finish the order. When they reply with a question, Roddely answers it right there in Egyptian Arabic or English, so the order isn't lost a second time.

An abandoned cart reminder is a message sent to a shopper who started an order but didn't finish paying. Most stores send it by email, and most of those emails are never opened.

Roddely sends it on WhatsApp instead, where your customers actually read their messages, from your own store number. And because Roddely holds a conversation rather than sending a one-way message, the shopper can answer: ask about the size, the delivery time or another way to pay, and get a reply straight away.

Sent where customers read
A WhatsApp reminder is read within minutes, from the store number the customer already knows, instead of waiting unopened in an email inbox.

The shopper can reply
Questions about size, shipping or payment are answered in the same chat, so whatever stopped the order is cleared up right away.

Sent when you choose
Pick how long Roddely waits after the order, from 30 minutes to a day, so the reminder arrives while the shopper still remembers the cart.

One reminder, never spam
Each order gets one reminder, nothing goes out once the order is paid, and customers who opted out of marketing messages never get one.

See what came back
A 30-day report shows the reminders sent, delivered and replied to, and how many shoppers went on to finish paying.

Your team sees the rest
A shopper with a special request reaches your team in the same inbox as your other WhatsApp, Instagram and Messenger chats.

A shopper starts an order
An order is placed in your Shopify or WooCommerce store but isn't paid yet.

Roddely waits the time you set
If the order is still unpaid after your chosen delay, the reminder goes out.

The reminder arrives on WhatsApp
The shopper gets a WhatsApp message from your store with a link back to finish the order.

Roddely answers and closes the sale
If the shopper replies, Roddely answers their questions and helps them finish the order in the same chat.

Abandoned cart reminders are included in Roddely plans, which start at 999 EGP a month and also cover replying to your customers on every channel.

Try the first month free with no card, then the Starter plan is 999 EGP a month.

## How do abandoned cart reminders on WhatsApp work?

When an order in your store stays unpaid for the time you chose, Roddely sends the shopper one WhatsApp reminder with a link to finish the order. If they reply, Roddely answers their questions in the same chat and helps them complete the order.

## Which stores do abandoned cart reminders work with?

Shopify and WooCommerce. WooCommerce connects in one click from your WordPress admin, and our team connects Shopify for you.

## When is the abandoned cart reminder sent?

You choose: 30 minutes, or 1, 2, 3, 6 or 12 hours, or a day after the order is placed. If the order is paid before then, no reminder goes out.

## Does Roddely understand replies in Egyptian Arabic?

Yes. Roddely understands Egyptian Arabic, Franco, English and voice notes, so shoppers ask the way they talk, like “is there a smaller size?”, “how much is shipping?” or “can I pay cash on delivery?”.

## Will customers feel spammed by the reminders?

No. Each order gets one reminder only, and customers who asked not to receive marketing messages are never sent one.

## How do I know how many carts came back?

Roddely shows a 30-day report of the reminders sent, delivered and replied to, and the orders paid after them, so you can see what the reminders bring back.

## How much do abandoned cart reminders cost?

Abandoned cart reminders are part of Roddely plans, which start at 999 EGP a month. The first month is free with no card.