# EasyOrders

> An EasyOrders WhatsApp chatbot that confirms cash-on-delivery orders and answers "Where's my order?" and product questions in Egyptian Arabic, 24/7. Set up for you.

Roddely is an AI chatbot for EasyOrders stores that confirms every cash-on-delivery order with the customer on WhatsApp before it ships. Every confirmation, new address or cancellation is recorded on the order in EasyOrders, and when you mark an order shipped or delivered, the customer gets a WhatsApp update. No API keys: our team connects it for you.

Roddely is an AI chatbot that connects to your EasyOrders store and answers your customers on WhatsApp, Instagram, Messenger and your website chat, 24/7, in Egyptian Arabic or English. The moment a cash-on-delivery order comes in, Roddely confirms it with the customer on WhatsApp and fixes the address if needed, and it answers "Where's my order?", sizes and stock straight from your store. Our team sets up the EasyOrders WhatsApp integration for you, so all you do is approve one link in your dashboard.

Stores that sell from Facebook and Instagram ads
A shopper taps your ad, lands on the product page in your EasyOrders store, and asks on WhatsApp before ordering. Roddely answers on the spot with the price, size and stock, so the question turns into an order before the shopper goes cold.

EasyOrders stores that run on cash on delivery
Every new order gets a WhatsApp confirmation before it goes to the courier, and a missing or wrong address is fixed in the same chat. The answer lands on the order in EasyOrders, so fewer parcels come back and less shipping money goes to waste.

Small teams who live on WhatsApp all day
If you and one or two others answer every message from one phone, Roddely takes the repeat questions and the confirmations off your hands, and you only pick up the chats that need one of you.

Our team connects your EasyOrders store for you
No developer and no API keys. You message us, our team prepares the EasyOrders connection for your store and sends you one link to approve in your dashboard, and Roddely starts answering.

Every confirmation and change is recorded on the order in EasyOrders
Confirmed, new address, swapped size or cancelled: the answer is recorded on the order itself in EasyOrders, so your packing and shipping team works from the latest version without anyone copying it by hand.

Status changes in EasyOrders reach the customer on WhatsApp
The moment you move an order to shipped or delivered in your EasyOrders dashboard, the customer gets a WhatsApp update, so they stop asking and you stop messaging each one yourself.

Knows your products and stock
Products, prices, variants and stock come straight from your store, so Roddely answers any product question and recommends the right item.

Answers "Where's my order?" in seconds
Live order status, items, total and delivery details straight from your store, 24/7, on WhatsApp, Instagram, Messenger, Telegram and your website chat.

Confirms cash-on-delivery orders on WhatsApp
Before shipping, Roddely asks the customer to confirm each cash-on-delivery order on WhatsApp and writes the answer back to your store, so fewer parcels come back refused and less shipping money is wasted.

Cancels or changes an order in chat
A new address, another size, an extra item or a cancellation: once the customer confirms, Roddely makes the change and writes it back to your store.

Sends order updates on WhatsApp
Confirmed, shipped, delivered: each update reaches your customer on WhatsApp with the tracking link, so they never need to ask where the parcel is.

Brings abandoned carts back
A shopper who left items in the cart gets a WhatsApp reminder with a link back to checkout, so orders you were about to lose come back.

Store orders beside the chat
Your inbox shows the customer's orders next to the conversation, and anyone on your team can take over any chat and reply at any moment.

Replies in Egyptian Arabic, 24/7
Natural Egyptian Arabic, the way your team talks, and English when the customer writes in English, at night, on weekends and on holidays.

Each customer sees only their own orders
Roddely checks the phone number the order was placed with before it shares anything, so a customer never sees anyone else's order.

Message our team
Send us your EasyOrders store link by email or on WhatsApp, and our team replies and starts preparing the connection.

Approve in your EasyOrders dashboard
Our team sends you a connect link made for your store. Open it while you're logged in to your EasyOrders dashboard, and approve Roddely's access to your products and orders.

Roddely starts confirming and answering
Our team checks that everything works and lets you know. From then on, Roddely confirms cash-on-delivery orders and answers product and order questions on every channel.

An illustrative WhatsApp conversation answered from a EasyOrders store. Not real customer data.

I just ordered a bag from your site, order #2317. When will it arrive?

Hi 👋 Order #2317: brown leather crossbody bag, 450 EGP cash on delivery, to an address in Maadi. Shall I confirm it so it gets packed for shipping?

Yes, confirm it, but the address is wrong. I'm in New Maadi, Street 250, building 12

Done ✅ I've changed the address to Street 250, building 12, New Maadi, confirmed the order and saved it in the store. It ships tomorrow and reaches you within two days.

Great. Does this bag come in black?

It does ✅ Black is in stock at the same 450 EGP. Would you like me to add it to the same order so they arrive together?

Not this time, thanks

Anytime 🌷 You'll get a WhatsApp update the moment the order ships, and again when it reaches Maadi.

## What's the best chatbot for an EasyOrders store in Egypt?

Roddely is built for Egyptian stores on EasyOrders: it replies in natural Egyptian Arabic, confirms cash-on-delivery orders on WhatsApp, and answers WhatsApp, Instagram, Messenger and Telegram from one inbox that sees your store's orders. Our team connects it for you, plans are priced in Egyptian pounds, and your first month is free.

## How does the EasyOrders WhatsApp integration work?

You connect your WhatsApp number to Roddely from your dashboard, and our team connects your EasyOrders store with one link you approve. From then on every new order gets a WhatsApp confirmation, and a customer who asks about their order or any product gets the answer straight from your store.

## Who connects my EasyOrders store, and what do I have to do?

Our team does. You message us by email or on WhatsApp, and we prepare the connection and send you a link to approve in your EasyOrders dashboard. Once you approve, our team checks that everything works and lets you know, with no technical settings for you to touch.

## What does the EasyOrders WhatsApp bot do for my customers?

It confirms each new order before shipping, fixes an incomplete address, sends an update when the order ships and when it's delivered, answers any question about products, prices and stock, and reminds shoppers who left their cart. All on your store's WhatsApp number.

## Which channels besides WhatsApp does the EasyOrders chatbot answer on?

Instagram, Messenger, Telegram and your website chat, next to WhatsApp, all in one inbox. The same products and the same EasyOrders orders on every channel, so a customer who came from an Instagram ad gets the same answer they'd get on WhatsApp.

## What can the EasyOrders chatbot answer?

Product questions: price, sizes, colors and stock, with an alternative when something sells out. And "Where's my order?": the customer sends the order number, and Roddely finds it in your EasyOrders store and replies with its status, items, total and delivery date.

## Does Roddely talk to my EasyOrders customers in Egyptian Arabic?

Yes, in everyday Egyptian Arabic, the way you talk to your customers, not formal or translated Arabic. When a customer writes in English, it answers in English. It works 24/7, even after your team logs off.

## Does Roddely confirm cash-on-delivery orders from EasyOrders?

Yes, and it's the most important thing it does for EasyOrders stores. Every cash-on-delivery order sends the buyer a WhatsApp confirmation before shipping, and the answer is recorded on the order in your store. An order nobody confirmed stands out before you pay to ship it, so returns drop.

## Can a customer change the address or cancel an EasyOrders order in chat?

Yes. Address, size, color or cancelling the whole order: Roddely reads the details back to the customer, and once they confirm, it makes the change and records it on the order in EasyOrders.

## Can one customer of my EasyOrders store see another's order?

No. Before Roddely says anything about an order, it matches the phone number it's talking to with the number the order was placed with, so each customer only sees their own orders.

## Can I take a chat over from Roddely and reply to an EasyOrders customer myself?

Yes, at any moment. The inbox shows the customer's EasyOrders orders next to the chat, so whoever picks it up on your team knows what they ordered and where it is. When you're done, Roddely carries on.

## How much does the EasyOrders chatbot cost?

Connecting your EasyOrders store is included in your Roddely subscription. Your first month is free, no card needed, and after that you pay the monthly Starter plan, priced in Egyptian pounds. All the details are on the pricing page.

/docs/connect/easyorders